Daily operational excellence through proven methods and consistent execution.
Our Rapid Response Pledge
This rule emerged from a simple observation: most IT problems compound with time. A small network hiccup becomes a cascade failure. A single corrupted file becomes data loss. A confused user becomes a frustrated team.
Critical issues demand immediate attention. Our pledge is a swift, personal response—typically within minutes or hours, not days. You'll connect directly with a core team member who understands your setup.
...you're never just a ticket in a queue, nor are you met with generic troubleshooting when critical systems are down.
We believe documentation should illuminate, not intimidate. Ours is designed for clarity and immediate use—visual, practical, and always accessible.
Traditional IT documentation fails because it's written for auditors, not users. It prioritizes completeness over clarity, compliance over comprehension.
Every piece of documentation answers three questions: 1. What does this do? 2. How do I use it? 3. What if something goes wrong?
We've learned that the best documentation isn't comprehensive—it's comprehensible. It's not about covering every edge case; it's about ensuring your team can handle the cases that actually occur.
Documentation should empower, not overwhelm.
Short, regular check-ins keep systems healthy. 15 minutes can prevent 15 hours of downtime.
Most IT disasters announce themselves with whispers before they scream. A disk running at 90% capacity. Memory usage creeping upward. Response times gradually increasing. The Weekly Pulse catches whispers.
This isn't about creating meetings or generating reports. It's about maintaining a rhythm of attention that keeps small issues small. Like a doctor checking vital signs, we monitor what matters and intervene before symptoms become emergencies.
The best problems are the ones that never happen.
We maintain direct relationships with Lenovo, UniFi, Synology, and SentinelOne. Your problems become our problems. No runaround.
The traditional vendor model creates a triangle of frustration: you call your IT company, they call the vendor, the vendor blames someone else. Hours pass. Days pass. Nothing gets resolved.
When a vendor-specific issue arises—be it with Synology, UniFi, or SentinelOne—our established partnerships mean we navigate their support channels with an insider's efficiency. We leverage direct contacts and deep product knowledge to accelerate resolution, often pre-testing critical updates in our environment to ensure stability for yours. Our aim is always to shield you from complexity and expedite solutions.
These relationships took years to build. They save you hours every time something goes wrong.
Our goal is to build your team's capability, not create reliance.
Many IT companies profit from client ignorance. The less you know, the more you need them. We believe the opposite: the more capable you become, the more valuable our partnership.
We teach your team to handle routine tasks confidently. Change a user password. Add a network printer. Restore a deleted file. Review security logs. These aren't complex tasks—they're just unfamiliar ones.
Our philosophy is built on empowerment. We believe that the more capable your team becomes with everyday tasks, the more valuable and strategic our partnership evolves.
True partnership means growing together.
These practices aren't rules imposed from above.
They're lessons learned from 13 years of service. Each one exists because it solves a real problem. Each one evolves as we learn better ways. Each one focuses on a simple goal:
Guiando a las empresas a través de transformaciones tecnológicas combinando la confianza de lo probado con el potencial de lo nuevo.
Socios: Lenovo | UniFi | Synology | SentinelOne | Wasabi
© 2025 Estela. Haciendo que la tecnología funcione para las personas desde 2011.